Important Ordering Information
What You NeedTo Know?
The following ordering information explains important notes about product availability, canceled orders, substitutions, special offers and out-of-stock items. Orders are filled in the order they are received, so ordering earlier ensures the best success for receiving a full order!
There are many factors that affect the availability of saltwater livestock. Not all species are available at all times throughout the year. We receive new shipments at our facilities daily and each specimen is quarantined and must successfully pass our thorough health examination before we will make it available for sale.
If you cancel your order prior to shipping, your payment will be refunded in full MINUS a 15% fee to cover expenses relating to holding inventory and fees we incur when processing an order.
You cannot use coupons nor store credit to cover the cost of shipping, fees, etc. Multiple Coupons cannot be combined (stacked).
If for any reason one of your order items were to go out of stock after you had already placed your order (for example, an animal you ordered became ill), we will first offer you potential substitutions available. If there are no acceptable substitutions, we will refund the cost of the item(s) that was unavailable. If less than 75% of the retail value of your order is unavailable, we reserve the right to reschedule your shipping date and/or refund your money.
If the exact size of an item you ordered is unavailable, we reserve the right to substitute by ONLY 1/2 size up or down, if available. If a 1/2 size substitution is not available, we will attempt to reach out to you via phone and email. We work closely with our customers and aquatic suppliers to ensure you receive exactly what you order. If your selection is out of stock, feel free to reach out to us to discuss alternates with one of our aquatic service specialists.
Due to limited inventory, we reserve the right to limit the use of coupons and specials as necessary.
In general, all special offers are to be considered to be set to a limit of 3 uses per customer per order. From time to time individual specials may be capped differently.
Item Sizing and Representations
All sizes listed only an approximation. All pictures and descriptions are generalizations and are not exact representations unless otherwise stated. This is not the case for WYSIWYG (What You See Is What You Get) items, the photo you see of those items is the EXACT item you will receive in that case.
Some livestock, including common items in the saltwater hobby are deadly. Fishy Business Aquatics, LLC (FBA) accepts no responsibility for any injury or loss of life related to products purchased from us. It is up to each individual buying livestock to have researched what they are buying and what precautions need to be taken when caring for any livestock purchased. Any data provide by FBA about each item we sell is not meant to be comprehensive in nature and may contain errors, and omissions. By using and buying from this site you agree to indemnify and hold harmless FBA from any injuries or deaths. Additionally, if you receive a marine animal that kills other animals in your aquarium, we are not liable for those losses.
Order Acceptance Policy
We reserve the right to decline or cancel your order at any time and for any reason after we have received your order, but before it has been fulfilled.
Occasionally, an item may not be in stock. If at least 75% of the retail value of your order is available, we will ship those items. We will always attempt to contact you regarding your shipment if there is an issue, but if we cannot reach by 3 pm EST on the day of the shipment, we will make a judgment call on whether to ship the partial order or not.
Multiple Product Orders
If you place orders from multiple categories, they may be shipped separately. Marine Life, Live Rock & Sand, and Aquarium Supplies are all shipped separately via different shipping methods. If you place multiple orders within the same category, we will attempt to combine orders where possible.
If a product is listed at an incorrect price due to typographical error or an error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We reserve the right to refuse or cancel any such orders even if it has been confirmed and your credit card charged. If your credit card was charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.
Aquarium Supplies Warranty
Most of the aquarium supplies sold on our site come with a standard manufacturer’s warranty. In the unlikely event that a product is found to be defective, we recommend that you visit the manufacturer’s website and follow their instructions regarding repair or replacement. FishyBusinessAquatics.com only offers products that the manufacturers stand behind. If for any reason you are not happy with the way they handle a problem or if you are unable to contact them, please let us know ASAP.
* We reserve the right to make changes to this site, the ordering information and conditions at any time.